Privacy Policy.

Who we are

We are Keystone Print Limited, a graphic design and printing company with our registered office at 8880 321–323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX. In this policy, "we", "our" and "us" refer to Keystone Print Limited. We are the data controller responsible for your personal information. For any privacy matter, our data protection contact is hello@keystoneprint.uk.

Information we collect

We collect information you provide to us directly, and a limited amount of information automatically when you use our website. This may include:

• Your name, email address, telephone number and company details
• Project details and artwork or files you share with us for a quote or order
• Correspondence you send to us and records of your enquiries
• Technical information such as IP address, browser type and how you use our website (via cookies)

How we use personal information

We use your personal information to:

• Respond to your enquiries and prepare quotations
• Provide our design, print and related services
• Manage orders, artwork approvals and delivery arrangements
• Send you service updates and, where you have opted in, marketing communications
• Improve our website and services and meet our legal obligations

Lawful basis for processing

We rely on the following lawful bases under UK GDPR:

• Contract — to provide the services you have requested
• Legitimate interests — to respond to enquiries and run our business effectively
• Consent — for optional marketing communications and non-essential cookies
• Legal obligation — where we must process information to comply with the law

Marketing communications

Where you have given consent, we may send you occasional updates and offers. You can opt out at any time by using the unsubscribe link in our emails or by contacting us. We will never sell your personal information to third parties.

Cookies

Our website uses cookies to help it function and to understand how it is used. You can control cookies through your browser and, where applicable, our cookie settings. Please see our Cookie Policy for full details.

Third-party services

We use trusted third parties to help deliver our website and services, who may process personal information on our behalf, including:

• Website hosting and infrastructure providers
• Analytics providers that help us understand website usage
• Suppliers and manufacturing partners where a project requires sourcing

International transfers

Where a project involves global sourcing or suppliers outside the UK, personal information may be transferred internationally. Where this happens, we take steps to ensure appropriate safeguards are in place so your information remains protected in line with UK data protection law.

Data security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. While no method of transmission over the internet is completely secure, we work to protect your information at all times.

Your UK GDPR rights

Under UK data protection law you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request erasure of your information in certain circumstances
• Object to or restrict our processing of your information
• Request portability of your information
• Withdraw consent at any time where we rely on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.

Contact details

If you have any questions about this policy or wish to exercise your rights, please contact us on 0800 043 3767, by email at hello@keystoneprint.uk, or write to us at Keystone Print Limited, 8880 321–323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX.